The District of Oak Bay experienced a water main break at the intersection of Guernsey Street and Hampshire Road, at 5:30pm on September 8^th, 2020. 

The main break caused a significant flow of water that was addressed in an emergency response by Public Works and the Oak Bay Fire and Police Departments.  The emergency response consisted of valve shutdowns to stop the flow of water, setting up temporary means to divert flow of water from homes, and pumping of excess water from public and private property.  The water main break caused a drop in water pressure and loss of water in several areas in South Oak Bay.  Residents throughout the rest of the District may have experienced low water pressure or potentially discoloured water.

Water service was restored to residents at 2:00am on September 9^th, 2020.  A longer term repair plan for the damaged areas of Hampshire Road and Guernsey Street is being developed.

All residents have water service at this time.  Residents may notice a temporary discolouration of their water.  This is normal after a water main break; the discolouration is caused by the sudden changes in flow and pressure in the water pipes, which disturbs the sediment in the pipes and causes the discolouration.  Though the water is still safe, it is unappealing.  Therefore, the District recommends that residents who observe discoloured water turn on a cold water tap and let the water run for 2-3 minutes. 

Residents should avoid using a hot water tap in order to prevent sediment being drawn into hot water tanks.  After 2-3 mins, assess the colour of the water with a light coloured cup or container.  If the water is not clear, wait 45-60 minutes and try again. 

If it is still not clear at that point, please call Public Works at 250-598-4501 and let them know.

For any other inquiries or related water service questions, please contact Public Works at 250-598-4501.