1. Reserve up to four (4) days in advance to the start time of your desired session. For example: Book to work out Thursday 11:30am–1:00pm by registering Sunday at 11:30am.
2. Book online at  oakbayrec.perfectmind.com or call Oak Bay Recreation Centre (250-595-7946) or Henderson Centre (250-370-7200).
3. Payment must be made at time of booking.  Memberships, Punch Passes and credit cards are accepted methods of payment.

Steps to Register

1. Ensure your Oak Bay online account and login is set up and your birthdate is accurate. If you do not have account you will need to set-up one by call reception at 250-595-7946.
2. Login with username and password at: oakbayrec.perfectmind.com
3. Click the Schedule Button near the top left of the screen.
4. Click Group Fitness Classes under the Fitness and Wellness menu.
5.  Select date and the timeslot/class you would like to attend and click REGISTER.
6. On the next screen, click REGISTER a 2^nd time.
7. Select the person to register in the session and select NEXT.
8. Select your method of payment.
9. Follow instructions on screen and complete registration.
10. Registrants should not arrive earlier than five minutes before their session start time.

NOTE: Payment is required at the time of registration.

1. Go to oakbayrec.perfectmind.com and log in. (If you do not have a login, please contact Reception to create one for you.)
2. Click the Schedule button.
3. Locate the Category and Calendar your activity is under.
4. Locate the specific activity you would like to register for.
5. Click the Register button or the Waitlist button if session is full.
6. Select name(s) of individuals registering.
7. Complete the questionnaire (if applicable).
8. Select Fee (if applicable) to proceed to cart.
9. If you would like to book another activity, click Continue Shopping. If you are done, proceed with payment and click Place My Order button.
10. You will receive a Thank You on the transaction summary page.
11. Click Print Receipt or Print Confirmation to print/email these documents.

For a more detailed example please read the pdf provided for download. 

Course Cancellation

Programs with insufficient registration will be cancelled and a full refund or cedit will be issued.

Camps

• All weekly camp credits/refunds must be requested by 9:30am the Friday prior to camp.
• All daily registration credits/refunds must be requested 72 hours prior to the start of camp. 
• Please allow four weeks for refunds to be processed.
• No refunds/credits for unattended classes which have passed.

Refunds/Credits

• For courses (excluding camps) that are four classes or more, credits/refunds must be requested before the second class. After the second class, credits/refunds are granted only for cases of illness supported by a doctor’s note (other compassionate reasons may be considered).
• For courses with less than four classes, or that require 100% attendance, a credit or refund must be requested at least 72 hours prior to the start of the course.
• For single session bookings (i.e. fitness studio, group fitness and lane swimming) cancellations must be requested at least four hours prior to start of the session.
• Please allow up to two weeks for a refund to be processed.

Many programs allow late registration (if there is room). Fees will be adjusted for late registration.

What is the temperature of your pools?

Big pool: 83°F

Small pool: 94°F

Hot tub: 104°F

How long is your pool?

The big pool is 25m long.

Is the pool chlorinated?

Our pool is treated with ultraviolet light (UV), but does use a small amount of chlorine to treat any residual bacteria.

How tall does someone have to be to be able to ride the waterslides?

You must be at least 48 inches (4 feet) tall to ride the waterslides.

Can I use the hot tub?

Yes, the hot tub is available during all our swimming sessions with a regular admission except for during lesson times when there is no lifeguard on duty.

Can I use the sauna/steam room?

Yes, the sauna/steam room is available during all our swimming sessions with a regular admission.

Can I use the change room/hairdryer?

Yes, both the pool and fitness changerooms are equipped with hairdryers.

Do you sell goggles?

Yes, we sell a variety of goggles through Reception at the Oak Bay Recreation Centre. Stop by the front desk for styles and prices.

Do you sell swimsuits?

Yes, we sell a variety of adult and child swimsuits through Reception at the Oak Bay Recreation Centre. Stop by the front desk for styles and prices.

Can I watch my child’s lessons?

Yes, you can observe swimming, skating, and activities in the Indoor Sports Field from our restaurant upstairs, the Sports View Lounge.

Swimming lessons can also be observed from the viewing area on the pool deck.

Skating lessons can be observed from the arena lobby or the bleachers.

How do I cancel my session?

You must call reception or stop by in person to cancel your sessions.

Can I cancel my session online?

No, at this time you can only cancel over the phone or in person.

How do I register for programs?

You can register online, over the phone or in person. 

How can I pay for my registration?

Payment online and over the phone can be made with a credit card. Payment with credit card, debit, cash, or cheque is accepted in person.

Can I add myself to a waitlist?

Yes, you can add yourself to a waitlist online, over the phone or in person.

How can I see where I am on the waitlist?

You can call reception to inquire about your standing on a waitlist.

Do you provide golf clubs?

Yes, we have a selection of adult and child putters, seven and nine irons for both right-handed and left-handed golfers. We also have carriers available for use.

How many players can play in one spot golf booking?

There is a maximum of four individuals per group. For more detailed information please visit our Golf Page.