The District of Oak Bay experienced a water main break on University Woods at 3:00 p.m. on September 2, 2021.   Water service was restored to residents at 1:00 a.m. on September 3, 2021.

All residents have water service at this time.  Residents may notice a temporary discolouration of their water.  This is normal after a water main break; the discolouration is caused by the sudden changes in flow and pressure in the water pipes, which disturbs the sediment in the pipes and causes the discolouration.  Though the water is still safe, it is unappealing.  Therefore, the District recommends that residents who observe discoloured water turn on a cold water tap and let the water run for 2-3 minutes. 

Residents who observe discoloured water should avoid using a hot water tap in order to prevent sediment being drawn into hot water tanks.  After 2-3 mins, assess the colour of the water with a light coloured cup or container.  If the water is not clear, wait 45-60 minutes and try again. 

If it is still not clear at that point, please call Public Works at 250-598-4501 and let them know.

For further information, please contact

Dan Horan                                                             David Brozuk
Director of Engineering and Public Works            Superintendent of Public Works
250-598-3311                                                        250-598-4501
dhoran@oakbay.ca                                              dbrozuk@oakbay.ca